Our branch and field personnel are the frontline representatives of IAA, interacting directly with customers at our locations across various regions. They are equipped with extensive knowledge about our services and are dedicated to ensuring a positive experience for every customer. Whether it's assisting with vehicle inspection, answering inquiries, or guiding customers through the auction process, our branch and field personnel are committed to delivering personalized and professional service.

Both our branch and field personnel undergo rigorous training to stay updated on industry best practices, customer service standards, and safety protocols. We prioritize continuous learning and development to equip our team members with the skills and knowledge necessary to exceed customer expectations.